Refund & Cancellation Policy

At Gangotri Aqua and Agri, we aim to provide quality products and a smooth ordering experience. This policy explains the conditions applicable to order cancellations, returns, replacements and refunds.

1. Order Cancellation

Customers may request cancellation of an order before the order has been dispatched.

To request cancellation, please contact us as soon as possible with your order details.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return or replacement process.

2. Cancellation by Gangotri Aqua and Agri

We reserve the right to cancel an order in circumstances including:

• Product being unavailable
• Incorrect pricing or product information
• Incomplete or incorrect customer information
• Payment or transaction issues
• Suspected fraudulent or unauthorized activity
• Delivery being unavailable to the provided location
• Other circumstances that prevent us from fulfilling the order

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

3. Return & Replacement

Products may be eligible for return or replacement if:

• The wrong product was delivered
• The product was received damaged
• The product received is materially different from the product ordered
• The product has a verified manufacturing or quality issue

Customers should contact us promptly after delivery and provide the order details along with photographs or other relevant information where required.

4. Non-Returnable Products

For safety, hygiene, product integrity or regulatory reasons, certain agricultural products may not be eligible for return once delivered or opened.

Products that have been opened, used, mixed, damaged due to improper handling or stored incorrectly may not qualify for return or replacement.

Eligibility will be determined based on the nature and condition of the product.

5. Refunds

Where a refund is approved, the refund amount will generally be processed through the original payment method or another suitable method communicated by Gangotri Aqua and Agri.

Refund processing time may depend on the payment gateway, bank or financial institution.

Shipping or other charges may not be refundable where the cancellation or return is due to reasons attributable to the customer, subject to applicable law.

6. Damaged Products

Customers are advised to inspect the package at the time of delivery.

If the package or product appears damaged or tampered with, please contact us as soon as possible and provide photographs and order details.

Our team will review the case and determine the appropriate resolution.

7. Refund Processing Time

Once a refund has been approved, the processing time may vary depending on the payment method and financial institution.

The actual time taken for the amount to reflect in the customer's account may therefore differ from the processing date communicated by us.

8. Bulk Orders

Cancellation, return and refund terms for bulk, customized or special orders may differ from standard orders.

Customers are advised to confirm the applicable terms with our team before placing such orders.

9. How to Request a Cancellation, Return or Refund

Please contact us with:

• Order number
• Customer name
• Registered mobile number
• Product details
• Reason for cancellation, return or refund
• Supporting photographs/documents, where applicable

Our team will review the request and communicate the next steps.


12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Gangotri Aqua and Agri
Email: [ namoaquafresh999@gmail.com]
Phone: [9284531711]
Address: [GHOTA DEVI POST NARSHI NAMDEV TQ DISTRICT TQ: HINGOLI : 431513]

---